This Privacy Policy describes how chantelshafie.com (the “Site”, “we” or “us”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site or when you deal with us by phone. If you do not accept the terms of this Privacy Policy, or any amendment made hereto, we kindly ask that you leave the Site and refrain from purchasing any product listed for sale on the Site.
Collecting Personal Information
When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information that can uniquely identify an individual as “Personal Information.”
Device Information
- Examples of Personal Information collected: version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.
- Purpose of collection: to load the Site accurately for you, to perform analytics on Site usage to optimize our Site, and to improve the functioning of the Site.
- Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels.
- Disclosure for a business purpose: shared with our processor Shopify.
Order Information
- Examples of Personal Information collected: name, billing address, shipping address, payment information (including credit card numbers and/or PayPal details), email address, and phone number.
- Purpose of collection: to provide products or services to you to fulfill our contract, process your payment information, arrange for shipping, provide invoices and/or order confirmations, communicate with you, screen for potential risk or fraud, and provide you with product or service information when in line with your preferences.
- Source of collection: collected from you.
- Disclosure for a business purpose: shared with our processor Shopify and FedEx.
Customer Support Information
- Examples of Personal Information collected: name, billing address, shipping address, payment information (including credit card numbers and/or PayPal details), email address, and phone number.
- Purpose of collection: to provide customer support, optimize customer relations, manage and respond to requests for repairs, and provide after-sales services (if applicable).
- Source of collection: collected from you.
- Disclosure for a business purpose: shared with our processor Shopify.
Minors
The Site is not intended for individuals under the age of 16. We do not intentionally collect Personal Information from children. If you are the parent or guardian and believe your child has provided us with Personal Information, please contact us at the address below to request deletion.
Sharing Personal Information
We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described above. For example:
- We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here.
- We may share your Personal Information to comply with applicable laws and regulations, respond to a subpoena, search warrant, or other lawful request for information, or protect our rights.
Behavioral Advertising
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you.
- We use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information here.
Using Personal Information
We use your Personal Information to provide our services to you, including offering products for sale, processing payments, shipping and fulfilling your order, and keeping you up to date on new products, services, and offers.
Lawful Basis
If you are a resident of the European Economic Area (EEA), we process your personal information under the following lawful bases:
- Your consent;
- The performance of the contract between you and the Site;
- Compliance with our legal obligations;
- To protect your vital interests;
- For our legitimate interests, which do not override your fundamental rights and freedoms.
Retention
When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to erase this information. For more information, please see the ‘Your Rights’ section below.
Automatic Decision-Making
If you are a resident of the EEA, you have the right to object to processing based solely on automated decision-making. We do not engage in fully automated decision-making that has a legal or otherwise significant effect using customer data.
Your Rights (GDPR)
If you are a resident of the EEA, you have the right to access the Personal Information we hold about you and to ask that it be corrected, updated, or erased. To exercise these rights, please contact us at info@chantelshafie.com.
Your Rights (CCPA)
If you are a resident of California, you have the right to access your Personal Information, port it to a new service, and ask that it be corrected, updated, or erased. To exercise these rights, please contact us at info@chantelshafie.com.
Cookies
A cookie is a small amount of information that's downloaded to your computer or device when you visit our Site. We use cookies to make your browsing experience better and to understand how people use the website.
Do Not Track
We do not alter our data collection and usage practices when we detect a Do Not Track signal from your browser.
Changes
We may update this Privacy Policy from time to time in order to reflect changes to our practices or for other operational, legal, or regulatory reasons.
Contact
If you have questions or would like to make a complaint, please contact us by e-mail at info@chantelshafie.com.