Overview
Welcome to the Chantel Shafie Limited website!
Throughout this site, terms like “we,” “us,” and “our” refer to Chantel Shafie Limited. By visiting https://chantelshafie.com (the “Site”), you agree to comply with these Legal Terms and Conditions and the provisions outlined in the “Terms and Conditions” section (together, the “Terms”). Your use of this Site to order our products is also governed by these Terms. If you don’t agree to these Terms, please refrain from using this Site.
We may update these Terms at any time by posting new terms on this Site. These changes will take effect immediately upon posting. We encourage you to review these Terms each time you use the Site. Continuing to use the Site and placing orders indicates your acceptance of the Terms.
Orders
You can place orders online at any time through the Site. Once we receive your order, we’ll send you an email confirmation. Please note that this confirmation does not guarantee that the items are available, as all orders are subject to availability. If we cannot fulfill your order, we’ll notify you via email, and you won’t be charged for items that can’t be fulfilled. If the items are in stock, they will ship within 7 days. If not, we’ll provide you with an estimated delivery date and notify you when your order ships.
We reserve the right to accept, decline, or limit your order for any reason, even if your credit card has been charged. We might also limit or cancel quantities purchased per person, household, or order. This includes orders placed under the same customer account, credit card, or billing/shipping address.
If your order is canceled after your credit card is charged, we’ll promptly issue a refund to your card. Prices and product details are subject to change without notice. If a product’s listed price is lower than its actual price, we will contact you before processing your order to confirm the new price. If you choose not to proceed with the order, it will be canceled. We do not negotiate product prices.
Payment
We accept payment via PayPal, Google Pay, Apple Pay, and all major credit cards (Visa, MasterCard, and American Express). For security reasons, your billing address must match the one on file with your credit card company. Any discrepancies may delay order processing. You agree to provide accurate and complete information for all purchases and to update your account details as necessary.
Full payment is required before we process any order. Your payment will be charged upon order confirmation. By providing your payment details, you confirm that you are an authorized user of the credit/debit card. All cardholders are subject to verification and authorization checks by the card issuer.
Shipping
We offer insured shipping to many locations worldwide via FedEx/DHL for an additional fee. Please note that we are not responsible for duties, taxes, or fees associated with international shipments and any potential delays. Orders cannot be shipped to P.O. Boxes or APO/FPO addresses.
Once your order ships, you’ll receive an email with your tracking number. All orders require a signature upon delivery, so please ensure someone is available to sign for your order. We are not liable for lost packages, delayed deliveries, or any other issues after your order has shipped. If your order is returned to us due to delivery failure, you will need to pay for reshipping.
Returns & Exchanges
All sales are final, and we are unable to accept returns or exchanges.
Product Descriptions
Product images may change without notice. We strive to show as much detail as possible in our product photography, but some items may appear larger or smaller than actual size. Descriptions indicate approximate dimensions, and colors may vary due to different monitor settings.
If you have questions about size, color, or other details, please contact us at info@chantelshafie.com. Total carat weights are approximate and may vary within ± 10%. For standard-size rings, carat weight is based on U.S. sizes 6 or 7. If you’re unsure of your U.S. ring size, we recommend consulting your local jeweller. For custom sizing requests, please email info@chantelshafie.com.
Modifications to Service/Termination
We reserve the right to modify or discontinue our services (or any part of them) at any time. We are not liable to you or any third party for any changes, suspensions, or discontinuations of our services. We may also deactivate accounts, cancel orders, and refuse orders from users who violate these Terms or for any other reason we deem appropriate.
Ownership of Content
All content, designs, information, text, images, graphics, software, and other materials on this Site (collectively, “Content”) are either owned by us or used under license, and all rights are reserved. Content may not be used, copied, published, or distributed without our prior written consent.
Restrictions on Use
Unless expressly permitted, you may not modify, copy, publish, display, transmit, or exploit any Content on this Site. You agree not to provide incomplete, inaccurate, or false information; engage in illegal activities; or interfere with the Site’s security or services.
Security
We may use various techniques to identify fraudulent activities. You agree to cooperate with these efforts. If we suspect you of fraud or breaching these Terms, we may declare a breach, suspend or terminate your use of the Site, and/or seek legal action.
Disclaimer & Limitation of Liability
We strive to provide accurate and timely information, but there may be technical or factual inaccuracies. We reserve the right to make corrections and changes to the Site without notice. Your use of the Site is at your own risk, and you assume full responsibility for any consequences.
We disclaim all warranties, express or implied, regarding the Site and its content. If you are dissatisfied, your sole remedy is to stop using the Site. We are not liable for any damages or losses related to your use of the Site.
Indemnification/Release
You agree to indemnify and hold harmless us, our affiliates, and our respective officers, directors, and employees from any claims, liabilities, losses, and expenses arising from your use of the Site or violation of these Terms.
Governing Law and Limitation of Actions
These Terms are governed by the laws of the Hong Kong Special Administrative Region. You and we consent to the jurisdiction of the courts in this region. No action arising out of these Terms may be brought more than one year after the cause of action has arisen.