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Shipping Information

If you have any questions regarding shipping to your country or if you encounter a problem during checkout, please send us an email at info@chantelshafie.com.

We offer insured shipping to many worldwide destinations via FedEx/DHL for an additional fee.

All local Hong Kong shipping is free.

We are not responsible for the payment of any duties, taxes, or other fees associated with international shipments and are not responsible for any delays or other issues that may arise. Orders may not be shipped to P.O. Boxes or APO/FPO addresses.

Once your order has shipped, you will receive an email with your tracking number. All orders require a signature upon delivery. Please make sure you are available to sign for your order when it is delivered, as you are solely responsible for the acceptance of your order upon delivery.

We are not responsible for any lost packages, delayed delivery, or any other issues once your order is shipped.

If your order is sent back to us by the shipping company for failure to deliver, you will be required to pay for the re-shipment of your order.